Support

Email charlene.laganson@joinasher.com. Include your practice name, the email address you sign in with, and roughly when the problem happened. Please do not include patient details in an email.

• "Access denied" after signing in. Your account exists but has not been authorized yet, or you signed in with a different address than the one invited. Ask your administrator to confirm the exact email address.
• Sign-in loops or hangs. Close the provider window, return to the sign-in page and try again; with Google you will be asked to choose an account.
• Appointments look out of date. Appointments arrive from your CRM. If a recent change is missing, tell us the appointment time and calendar rather than editing around it.
• Calendar connection. Connecting a work calendar is optional and read-only, and can be disconnected in Settings → Calendar Connections. Microsoft connection is not available yet.
• Data questions or removal requests. See the privacy and data disclosure and email us.

New users are added by an Asher Health administrator. Send the person's work email address and the practice they belong to, and they will be able to sign in once authorized.